Privacy Policy

RE/MAX Prime Properties Brokerage ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our websites, our communication channels, or the consumer intake landing pages and web forms hosted by our Independent Software Vendor (ISV), StreetText.com.

1. Information We Collect

   We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, property listings, or real estate opportunities. This includes:

   • Name
   • Email address
   • Mobile/Phone number
   • Consent preferences as required by applicable laws (such as TCPA, CCPA, and GDPR).
2. Information Automatically Collected

   We automatically collect certain technical data when you visit our primary website or use our StreetText.com-hosted landing pages. This information includes:

   • Device information (e.g., IP address, browser type, operating system)
   • Usage data (e.g., time spent on pages, links clicked, interactions with forms)
   • Referral sources (e.g., social media advertisements, search engines)

   We use cookies, pixels, and similar tracking technologies provided by our software platform to collect this information safely and securely.

3. How We Use Information

   We use the information we collect for legitimate business purposes, including:

   • To provide, maintain, optimize, and improve our real estate services.
   • To respond directly to user-submitted inquiries regarding buying, selling, or evaluating property.
   • To personalize user experiences and deliver relevant market data.
   • To send SMS or email notifications and marketing updates only when we have obtained your explicit, affirmative consent.
   • To comply with all applicable legal obligations (including TCPA, CCPA, and GDPR) and to protect against fraud or system misuse.
4. Mobile Messaging & Third-Party Sharing Carve-Out

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly confidential and will not be shared with or sold to any third parties under any circumstances.

5. Sharing and Disclosure

   We do not sell personal information. Furthermore, we do not share mobile information or text messaging originator opt-in data and consent with third parties, affiliates, or partners for marketing or promotional purposes.

   Aside from the strict mobile data exclusion mentioned above, we may share other categories of collected data with the following entities:

   • Independent Software Vendor (ISV) Partner: StreetText.com acts as our exclusive software platform and technology infrastructure provider, hosting our lead capture forms, landing pages, and associated data processing tools. StreetText.com processes information strictly on our behalf under binding corporate agreements that ensure total confidentiality. Under no circumstances is mobile opt-in data or text messaging consent shared with StreetText.com or its affiliates for their own marketing, advertising, or independent commercial use.
   • Service Providers: Specialized vendors (such as hosting, security, or data analytics providers) operating under strict confidentiality contracts to assist us in delivering our daily business services.
   • Legal Authorities: Regulatory bodies, courts, or law enforcement agencies, but only when explicitly required by applicable law.
6. TCPA & Consent (Mixed-Use Messaging)

   By providing your mobile number and selecting the corresponding opt-in checkboxes on our web forms, you provide express written consent to receive communications from RE/MAX Prime Properties Brokerage (including via autodialer, prerecorded message, or automated digital means), consistent with the Telephone Consumer Protection Act (TCPA). Your consent is granular and specific to the following selected categories:

   • Informational Messaging: By opting in, you consent to receive service-related calls and text messages regarding active property inquiries, automated home alerts, showing schedules, and direct appointment reminders.
   • Marketing Messaging: By opting in, you consent to receive promotional calls and text messages, including localized market reports, newsletters, new listing announcements, and exclusive real estate offers.
   • General Terms: Consent to receive text messages is completely optional and is not a condition of any purchase or real estate service. Message and data rates may apply, and message frequency varies based on your direct interactions with us. You may revoke consent at any time by replying "STOP" to opt out of messaging or "HELP" for further support or contact information.
7. Your Rights and Choices

   Depending on your geographical location, you may hold specific privacy rights, including the right to:

   • Access, review, or correct your personal data.
   • Request the permanent deletion of your data from our systems.
   • Withdraw your consent for SMS, email, or targeted advertisements at any time.

   To exercise any of these privacy rights, please contact us directly at teresa@teresakeating.ca.

8. Data Security & International Transfers

   We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access or loss. If you are accessing our services from outside Canada or the United States, please note that your data will be transferred to and processed within North American data infrastructures, which maintain rigorous standards for data protection.

9. Changes to this Policy

   We may update this Privacy Policy from time to time to maintain compliance with changing carrier rules and federal regulations. We will post any revised versions directly to our website and update the effective date accordingly.

10. Contact Us

    For any questions regarding this privacy policy or to adjust your communication preferences, please contact:

    RE/MAX Prime Properties Brokerage
    Email: teresa@teresakeating.ca